Orders, custom work, and questions
Contact Vern's Sawdust and Spirits
Have your eye on a piece from the site, or an idea you'd like built? Tell us what you have in mind and we'll take it from there. We normally reply within one to three business days. Shop designs can be ordered online at checkout. For a new design, or a change that is not listed in the shop, nothing is built or paid for until you accept a written estimate.
Prefer email? Write to contactvern@vernswoodworking.com.
Send us a message
Fields marked with an asterisk are required. Everything else is optional, so fill in what you know and leave the rest blank. If you have a sketch, a photo, or a logo, you can attach up to three files.
Please leave card numbers and other payment details out of the form and out of email. Shop orders are paid at checkout. For custom work, we ask for payment only after you accept the written estimate.
What happens after you send a message
1. We reply
We read every request and normally reply within one to three business days. If we need more detail, like the exact wording for a plaque or a clearer copy of a logo, we'll ask.
2. You get a written estimate
If the piece is a good fit, we send an estimate covering the design, price, build time, payment steps, and delivery or shipping. A completion date is only promised once it's confirmed in that estimate.
3. We build after you approve
Work starts once you approve the estimate. Simple pieces move quickly. Layered epoxy work takes longer, since each pour has to cure before the next one goes in.
Details that help us quote accurately
The clearest requests tell us what the piece is for, roughly how big it should be, and where it will go. A reading holder for a nightstand and an award board for a team call for different sizes, wood, and finishes.
If it's personalized, include the exact names, initials, dates, or wording you want, plus any color or finish you have in mind. Ordering a gift? A quick note about the person and the occasion helps us get the details right.
Working toward a date? Tell us, along with your city, state, and ZIP code, so we can say whether delivery or shipping can work in time. If the design uses a logo, team mark, or other artwork you didn't create, mention it up front, since some designs need proof of permission before we can use them.
Ordering a piece you saw on the site
If you'd like something from our shop, such as the cedar reading holder or the personalized epoxy desk nameplate, you can order it online: choose your options on the product page and pay at checkout. If you want a change that the product page does not list, name the piece in the form and tell us what you want, and we'll send a written estimate before you pay anything. Personalization options depend on the piece but often include a name, initials, a short message, a color, or a small icon.
Have something else in mind? See how custom work is handled, then send us your idea.
Our Charleston shop and policies
We work from a private shop in Charleston, West Virginia, so there's no storefront, customer pickup, or workshop visit. Shop orders show delivery or shipping at checkout, and custom estimates list it in writing. Local delivery to eligible Charleston-area ZIP codes (about 25 miles) is free on orders of $75 or more and $10 below that.
Deposits, payment, delivery, returns, and care are all covered on our FAQ and policies page. We keep the details there so they stay current in one place.
Not sure whether your idea is a fit? Ask anyway. A short message is enough to get a straight answer, and if it isn't something we can build well, we'll tell you so you can look elsewhere.